Privacy Policy

Effective Date: March 2026

Jurisdiction: United Kingdom (UK GDPR)

1. Introduction

Yapee.AI ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, store, and safeguard your information when you use our platform, including integrations with WhatsApp Business API via Meta Platforms, Inc. By using our services, you agree to the practices described in this policy.

2. Data Controller and Processor Roles

Yapee.AI acts as a data controller for account, billing, and business data. In relation to customer communications processed through the platform, Yapee.AI may act as a data processor on behalf of its users (business customers).

3. Data We Collect

We may collect and process the following categories of data:
- Identity Data: name, email, phone number
- Business Data: company name, address, registration details
- Usage Data: system activity, feature usage, login data
- Communication Data: messages sent and received via the platform
- Technical Data: IP address, browser, device type, logs

4. How We Use Data

We use data to:
- Provide and operate the platform
- Enable WhatsApp Business integration
- Improve functionality and performance
- Provide customer support and onboarding
- Monitor usage and prevent fraud or misuse
- Comply with legal obligations

5. Legal Basis (UK GDPR)

We process data under:
- Contractual necessity
- Legitimate interests (security, improvement)
- Legal obligation
- Consent where required

6. WhatsApp and Meta Compliance

Yapee.AI integrates with Meta Platforms, Inc. and complies with WhatsApp Business policies. Users must ensure:
- They obtain valid opt-in consent before messaging customers
- They comply with GDPR and PECR regulations
- They do not send spam or unsolicited communications
Yapee.AI is not responsible for misuse of messaging or violations of third-party policies.

7. Data Sharing

We may share data with:
- Cloud hosting providers
- Meta Platforms, Inc.
- Payment processors
- Legal authorities when required
We do not sell personal data.

8. International Transfers

Where data is transferred outside the UK, we ensure safeguards such as Standard Contractual Clauses (SCCs) are in place.

9. Data Retention

We retain data only as long as necessary for service delivery, legal compliance, and dispute resolution.

10. Security Measures

We implement appropriate security including encryption, access control, and monitoring systems to protect data.

11. Your Rights

Under UK GDPR, you have rights to access, correct, delete, restrict, or transfer your data, and to object to processing. Contact: team@yapee.ai

12. Cookies

We use cookies for authentication, analytics, and performance. Users can manage cookies via browser settings.

13. Children

Our services are not intended for individuals under 18.

14. Updates

We may update this policy. Continued use indicates acceptance.

15. Contact

Email: team@yapee.ai
Website: www.yapee.ai